The “PR Canadiense” brand, Website and Offered Products, including any web-based software therein (“Software”) are owned and developed by Better Life Online Services Limited, and/or any of its owners, subsidiaries, divisions, affiliates, officers, directors, employees, agents, representatives or licensors (“Company” or “we” or “us” or “our”). These Terms of Use are an Agreement between you (“Customer” or “you” or “your” or “user”) and the Company that are legally binding and enforceable.

If any limitation under any applicable law limits or prevents your ability to be bound by the Terms of Use or any part thereof, you may not visit or use the PR Canadiense Websites or Offered Products. When you visit or use the PR Canadiense Websites or Offered Products you explicitly state that you are in full compliance of any applicable law, including without limitation, any applicable law regarding limitation applied on your ability to enter into agreements or using or visiting the PR Canadiense Websites or Offered Products because of your age or any other limitation that applies.

When you visit the PR Canadiense Websites or use any of the services provided therein including the Offered Products, you declare that you read, agreed with and accepted all of the terms and conditions contained in the Terms of Use, which includes those terms and conditions explicitly delineated below and those incorporated by reference. You have the sole responsibility to read the Terms of Use or any other applicable information and policies provided by the Company.

BY VISITING OR USING ANY OF THE PR CANADIENSE WEBSITES OR OFFERED PRODUCTS, YOU HEREBY ACKNOWLEDGE THAT THE PR CANADIENSE BRAND AND WEBSITE, INCLUDING THE OFFERED PRODUCTS, ARE OWNED BY THE COMPANY, A PRIVATE MARKETING CORPORATION, AND IS NOT AND DOES NOT PRETEND TO BE, AN OFFICIAL ORGAN OF THE CANADIAN GOVERNMENT OR OTHERWISE CONNECTED TO THE CANADIAN GOVERNMENT IN ANY WAY WHATSOEVER. PR CANADIENSE IS NOT PART OF THE CANADIAN GOVERNMENT OR IMMIGRATION AUTHORITIES, OR A LAW FIRM. IN THIS REGARD, PR CANADIENSE NEITHER CLAIMS NOR INTENDS TO PROVIDE LEGAL ADVICE OR SOLUTIONS TO A PERSON’S PARTICULAR PROBLEMS.

Please note that at any time, and upon the approval of the government or legislative bodies, the Government of Canada has the authority to modify or cancel the different immigration Visa Programs presented in the PR Canadiense Website. The Company shall not be held responsible in case the Canadian Government (or one of its Agencies) cancels, suspends, prohibits or otherwise prevents (“Prevention Announcement”) the various immigration Visa Programs or the Offered Products, for any reason, and will not provide refund for payments that were made prior to any such Prevention Announcement.

IT IS HEREBY CLARIFIED THAT YOUR ENGAGEMENT WITH US IS ON A NON-EXECLUSIVE BASIS AND YOU MAY TERMINATE YOUR ENGAGEMENT AT ANY TIME, SUBJECT TO THE FULLFILMENT OF THE APPLICABLE TERMS OF THIS AGREEMENT. YOU MAY DECIDE AT ANY TIME NOT TO ENGAGE WITH THE AUTHORIZED REPRESENTATIVE PROVIDED TO YOU BY US ACCORDING TO THE “SUPPORT PROVIDED” SECTION OF THIS AGREEMENT AND DECIDE TO ENAGAGE WITH ANY AUTHORIZED REPRESENTATIVE ACCORDING TO YOUR SOLE DISCRETION. IN SUCH CASE YOUR ENGAGEMENT WITH US WILL BE TERMINATED, SUBJECT TO FULFILLMENT OF ALL OF YOUR OBLIGATIONS DETAILED IN THE TERMS AND CONDITIONS.

The goal of PR Canadiense is to assist with your immigration to Canada and the application procedure by (1) providing you with a professional assessment of your visa options (“Assessment”); (2) providing you with a list of Authorized Representatives (as defined by the Canadian immigration law) for you to engage with in order to obtain their services related to the visa application procedure such as gathering and reviewing supporting documents, correctly completing forms, proper submission of applications, etc.; and (3) additional services that are not directly related to your application or the immigration procedure, but may be helpful such as software to learn or improve English or French language skills, IELTS test preparation courses, academic programs, etc.

It is stated explicitly here that the Company is a marketing firm and as such is the owner of the Website and responsible for the performance of the Website. The Company is not an Authorized Representative or involved in any way in issuing immigration visas. In order to receive a visa for immigration to Canada, you will be required to personally engage with an Authorized Representative or you may choose to apply on your own.

You hereby declare that you understand that using our services or choosing the Offered Products or Services does not guarantee a better or expedited handling of your application for immigration to Canada.

The Offered Products and/or Software may be used only for its intended purpose, and may not be used to prepare immigration forms, supporting documents or letters on a professional basis.

In consideration for the handling, storage and processing of your visa assessment request, information and documents, and/or other Products, Services or Software, you will be required to pay the Company certain fees. Payment of all fees and charges to the Company, if applicable, must be made by a valid credit or charge card and/or other forms of accepted payment as designated on the Website (hereinafter “Paid Products”). You acknowledge that the Company may, at its sole discretion and without prior notice, condition the use (of all users or a group of users or your use specifically) of any part or all of its Websites or Offered Products, to include payments, to exclude payments, change or modify such Paid Products, turn unpaid products or Websites (or any part thereof) into Paid Products, and vice versa. Any and all terms and conditions in the Terms of Use, including without limitation, any limitations or disclaimers of liability or of warranty, shall apply to the Paid Products, except if explicitly stated to the contrary in the Terms of Use or in any additional terms and conditions brought to your attention prior to such payments.

You hereby declare that the source of funds used by you to use the Offered Products and/or used through the Website is not illegal.

We provide a refund solely for the Assessment services (as defined in the “Our Services and Products” section above) and solely subject to submitting a refund request prior to (1) the lapse of 7 days of the purchase date; and (2) the completion of the profile assessment. Following the lapse of 7 days of the purchase date or following the completion of the profile assessment you shall not be entitled to any refund. To clarify, you may receive a refund only in the Assessment stage and only if you don’t complete the application within 7 days; any other payments for additional services and Offered Products are non-refundable. Notwithstanding the above, in the case the Company has provided you with a refund, the refund amount shall not, in any event, exceed the amount actually paid by you for the remaining credit outstanding to you with respect to any of the relevant Paid Product. Without derogating from any provision of the Terms of Use, fees paid are not recoverable if the Company suspects, at its sole discretion, that you are in breach of the Terms of Use, including without limitation, creating any problems with any of the PR Canadiense Websites or Offered Products or the use thereof, possible legal liabilities, infringing someone else’s intellectual property rights, engaging in fraudulent, immoral or illegal activities, or for other similar reasons, or if filing of the application is made impossible by any events beyond the control of the Company (for example, including but not limited to act of war, acts of nature, changes in the visa program instructions such as eligibility, required details or other changes, technological limitations, economical resources, legislative or procedural change and/or State Action). By visiting or using any of the PR Canadiense Websites or Offered Products or Software you understand and agree to the refund policy specified herein.

If any problem regarding any subject occurs, including financial reimbursement, please do not hesitate to contact our Customer Service Department at +1-226-777-6224 or at: csr@prcanadiense.com

In case of solving the problem unilaterally by the customer through cancellation of transaction by the bank or credit card company, we reserve the right to contact the bank and submit a re-presentment letter in order to claim for the funds back.

PR Canadiense may, at its sole discretion, cease to provide the Offered Products and/or Software to certain users or to users paying with certain credit cards.

You hereby acknowledge and agree that the Company has and shall have the right to perform credit checks on all users with third party credit agencies, on the basis of the information provided to us on an application or by you in any other manner.

The Company reserves the right to use third party electronic payment processors and/or financial institutions to process payments made by you in connection with your use of the Offered Products and/or Software.

In any case of suspected or fraudulent payment, including use of stolen credit cards, or any other fraudulent activity (including any charge-back or other reversal of a payment), the Company reserves the right to block a user’s account and reverse any refund made, if any. The Company shall be entitled to inform any relevant authorities or entities (including credit reference agencies) of any payment fraud or otherwise unlawful activity, and may employ collection services to recover payments.

Your credit statements will appear as “PR Canadiense”.

The Company shall provide you without charge with reasonable support as shall be required according to our sole discretion. The Support shall be available to you by phone or by any means available to us subject to our sole discretion.

You hereby acknowledge and agree that in the case the support provided by us is provided by phone call, the phone call may be executed through a call center which is not obligated to be operated from Canada, therefore, the phone call may be executed from phone numbers which are not a Canadian phone number.

Notwithstanding the above, we do not guarantee to provide you with any support or that the support provided to you by us will resolve the matter for which the support was requested.

PR Canadiense has the right at any time and for any reason to change or discontinue any feature or aspect of any of the PR Canadiense Websites, Offered Products and/or Software, including but not limited to its content, functionality, availability, or pricing.

Without derogating from the above said, the Company, at its sole discretion, reserves the right to add additional features or functions, or subtract or change such or to provide programming fixes, updates and upgrades, to any of the PR Canadiense Websites, Offered Products and/or Software. You acknowledge and agree that the Company has no obligation to make available to you any subsequent or previous versions of any of the Websites, Offered Products and/or Software.

The Company grants you with a limited revocable, and nonexclusive license to access and make personal use of the Websites and Offered Products.

Any of the Websites or Offered Products or any portion thereof may not (1) be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose; (2) be framed or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of the Websites or Offered Products or any part thereof; (3) use the Company’s logo or other proprietary graphic or trademark (including the PR Canadiense name), without the Company’s express written permission; (4) monitor or intercept, modify or damage any communication which is not intended for you; (5) use any type of spider, virus, worm, Trojan-horse, time bomb or any other codes or instructions that are designed to distort, delete, damage or disassemble any of the PR Canadiense Websites or Offered Products or Software or the communication; (6) send any unsolicited commercial communication not permitted by applicable law; (7) expose any other user to material which is offensive, harmful to minors, indecent, unlawful, threatening, abusive, harassing, defamatory, vulgar, obscene, profane, hateful, racially, ethnically or otherwise objectionable material of any kind, including, but not limited to, any material which encourages conduct that would constitute a criminal offense, violate the rights of others, or otherwise violate any applicable local, state, national or international law or otherwise objectionable; (8) use the Offered Products and/or the Software and/or the Websites in any way as a money transfer system unlawful or fraudulent activity or prohibited transaction (including money laundering) under any law.

You may not: (a) download (other than page caching) or modify it, or any portion of it; (b) resale or commercially use the Websites or Offered Products or its contents; (c) make any derivative use of the Websites or Offered Products or its contents; (d) make any use of data mining, robots, or similar data gathering and extraction tools.

The Websites and any of the Offered Products, and any part thereof, including without limitation logos, text graphics, texts, buttons, icons, images, videos, sounds, names, ‘look and feel’, source code and any and all Intellectual Property, embodied in the same, including, copyrights, patents, trademarks, titles, or other proprietary information and/or any techniques, algorithms, methods or processes contained in such, in whole or in part, in any form, including without limitation, any component, modification, extraction or development thereof made by the Company, constitute our trade secrets, proprietary information and Intellectual Property (as defined by applicable laws and regulations), and are protected as such by this Terms of Use or by any applicable law.

You shall not make any use of the Company’s proprietary information and nothing in the Terms of Use shall be construed as giving you any license or approval to make any use of the Company’s proprietary information.

You shall not undertake, cause, permit or authorize the modification, creation of derivative works, translation, reverse engineering, decompiling, disassembling or hacking of any of the Website’s or Offered Products or Software or any part thereof.

This Terms of Use does not limit any rights that the Company may have under trade secret, copyright, patent or other laws. The employees of the Company are not authorized to make modifications to the Terms of Use, or to make any additional representations, commitments, or warranties binding on the Company, except for those made in writing signed by an authorized officer of the Company. If any provision of the Terms of Use is invalid or unenforceable under applicable law, then it shall be, to the minimal extent possible, deemed omitted and the remaining provisions will continue in full force and effect.

The information provided on the PR Canadiense Websites is protected by copyright: © Better Life Online Services Limited; All Rights Reserved.

The Offered Products and/or Services of the Website may include bulletin boards, chat rooms and other user and member created pages which allow you and other users and members to post information, provide feedback to us, and interact in real-time. In this respect you should be aware that if you voluntarily disclose personal information (e.g. user name, email address) on a bulletin board, chat room or on any other user or member generated pages, that information can be collected and used by others and may result in unsolicited messages from other parties.

You acknowledge that the Company and its affiliates do not control the information available on the bulletin boards, chat rooms and other user and member generated pages and that any opinions, advice, statements, services, offers or other information or content presented or disseminated on any bulletin board, chat room or on any other user or member generated pages are those of their respective authors who are solely liable for their content. The Company reserves the right, in its sole discretion, to edit, refuse to post or remove any material submitted to or posted on the chat rooms, bulletin boards or on any other user or member generated pages.

You will be responsible for, and indemnify and hold harmless the Company against any claim arising from any material that you post or transmit.

At PR Canadiense, we respect your privacy and are determined to protect information you share with us. We believe that you have a right to know our practices regarding the information we collect when you connect to, access or use the Website and Offered Products. Our policy and practices and the type of information collected are described in our Privacy Policy available at:  https://prcanadiense.com/privacy-policy/

The user acknowledges that the Company, at its sole discretion, may grant limited access to its Websites and/or the Company’s servers, to third party Canadian immigration practitioners who are authorized representatives under Canadian law for the purpose of supplying Canadian immigration services for a fee. The grant of such access to the PR Canadiense Websites and/or servers does not establish a consultant-client or attorney-client relationship between the user and the authorized representatives.

The user acknowledges and consents to access by the authorized representatives and individuals appointed by them, to personal information and documents uploaded by the user to the PR Canadiense Websites and/or the Company’s servers. The authorized representatives, under agreement with the Company, may assess the qualifications of the user for a Canadian immigration visa. Such assessments are performed on the server-end and are done on an as-is basis. These preliminary eligibility assessments do not constitute personal immigration advice and do not guarantee the issuance of an immigration visa or other document to the user.

Please note that qualified users/clients who are seeking services which fall within the scope of Section A91 of the Immigration and Refugees Protection Act of Canada will be required to sign a personal client retainer agreement with an authorized representative.

Canadian immigration regulations and laws change frequently and their application can vary widely based upon the specific facts and circumstances involved. You are responsible for consulting with your own professional immigration advisors concerning your specific circumstances. The Company disclaims any responsibility for the accuracy or adequacy of any positions taken by you in your applications.

You understand that the Company is not a Canadian authority or authorized representatives of any Canadian authority and the Canadian Visa Programs (as detailed here) is based on a Canadian authority’s evaluation procedure and therefore there is no guarantee a visa will be granted. All applications submitted, as well as applications submitted through the Offered Products and/or Software, receive an equal treatment by the Canadian authorities.

Minimum eligibility requirements have been detailed and listed on the Website. It is up to you to review the requirements and ensure that you qualify within the guidelines.

The PR Canadiense Website and Offered Services are provided ‘as-is’. The Company cannot guarantee that you shall always be able to communicate with us by using any of the PR Canadiense Websites or Offered Products or Software, nor can the Company guarantee that you can communicate without disruptions, delays or communication-related flaws or that all your communication shall always be delivered. We shall not be liable for any such disruptions, delays or other omissions in any communication experienced when using the Software, Websites and Offered Products, even if such was incurred by or due to the Company.

The Company shall not be responsible or held liable for any disturbances or malfunctions that any of the PR Canadiense Websites or Offered Products or Software may cause to any other software or application, or to any computer hardware system or any part thereof, including any information or data contained in such.

The Company may suspend any of the PR Canadiense Websites or Software or Offered Products, including Paid Products, or any parts thereof, for maintenance work, updates or for any other reason, or terminate any of such Websites or Software or Offered Products, all at its sole discretion, without any prior notice. The Company shall not be liable or responsible with respect to or in connection with, such suspension or termination.

The Websites and Offered Products may include a pre-release ‘beta’ version of its Websites and Offered Products which may be incomplete and may contain inaccuracies or errors that could cause failures or loss of data. You acknowledge and agree that the Company shall not be liable or responsible with respect to any such ‘beta’ version.

The warranties stipulated in the Terms of Use, constitute the sole warranties of the Company and any of its owners, subsidiaries, divisions, affiliates, officers, directors, employees, agents, representatives, suppliers or licensors. Any warranties, expressed or implied, including without limitation, any warranty of merchantability or fitness for particular use or the legality of the any of the PR Canadiense Websites or Offered Products or Software, not expressly granted by the Company are hereby disclaimed.

ANY OF THE PR CANADIENSE WEBSITES OR OFFERED PRODUCTS OR SOFTWARE ARE PROVIDED ‘AS IS’, WITH NO WARRANTIES WHATSOEVER; THE COMPANY AND ANY OF ITS OWNERS, SUBSIDIARIES, DIVISIONS, AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, REPRESENTATIVES, SUPPLIERS OR LICENSORS DO NOT, EITHER EXPRESSED, IMPLIED OR STATUTORY, MAKE ANY WARRANTIES, CLAIMS OR REPRESENTATIONS WITH RESPECT TO ANY OF THE PR CANADIENSE WEBSITES OR OFFERED PRODUCTS OF SOFTWARE, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF QUALITY, PERFORMANCE, NON-INFRINGEMENT, MERCHANTABILITY, OR FITNESS FOR USE OR A PARTICULAR PURPOSE. THE COMPANY AND ANY OF ITS OWNERS, SUBSIDIARIES, DIVISIONS, AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, REPRESENTATIVES, SUPPLIERS OR LICENSORS FURTHER DO NOT REPRESENT OR WARRANT THAT THE PR CANADIENSE WEBSITES OR OFFERED PRODUCTS OR SOFTWARE WILL ALWAYS BE AVAILABLE, ACCESSIBLE, UNINTERRUPTED, TIMELY, SECURE, ACCURATE, COMPLETE AND ERROR-FREE OR WILL OPERATE WITHOUT PACKET LOSS, NOR DO THE COMPANY AND ANY OF ITS OWNERS, SUBSIDIARIES, DIVISIONS, AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, REPRESENTATIVES, SUPPLIERS OR LICENSORS WARRANT ANY SUCCESS OR ACCEPTANCE OF A VISA THROUGH ANY OF THE PR CANADIENSE WEBSITES OR OFFERED PRODUCTS OR SOFTWARE.

The PR CANADIENSE Websites may allow you to access third party websites. Your access to and use of any third party websites, including any goods, services or information made available from such websites, is governed by the terms and conditions found at each third party website, if any.

You agree to indemnify, defend and hold harmless the Company, its owners, subsidiaries, divisions, affiliates, officers, directors, employees, agents, representatives, suppliers or licensors, from and against all demands, losses, expenses, damages and costs, including reasonable attorneys’ fees, made against the Company by any third party due to or arising out of or in connection with your visit or use of any of the PR Canadiense Websites or Offered Products of Software.

You agree to defend, hold harmless and indemnify the Company from and against any and all liabilities, damages, actions, costs, expenses, including without limitation attorneys’ fees, resulting from or arising of any and all third party claims, including without limitation your own.

As some jurisdictions do not allow some of the exclusions or limitations as set forth above, some of these exclusions or limitations may not apply to you. In such event the liability will be limited as far as legally possible under the applicable legislation.

You agree that all matters relating to your access to or use of the Site, Offered Products and/or Software, including all disputes, will be governed by the laws of the Ireland without regard to its conflict of law’s provisions. You agree to the personal jurisdiction by and venue in the District Court in Dublin, Ireland, and waive any objection to such jurisdiction or venue. Any claim under this Agreement must be brought within one (1) year after the cause of action arises, or such claim or cause of action is barred. In the event of any controversy or dispute between the Company and you arising out of or in connection with your use of the Site, Offered Products and/or Software, the parties shall attempt, promptly and in good faith, to resolve any such dispute. If the parties are unable to resolve any such dispute within a reasonable time (not to exceed thirty (30) days), then either party may submit such controversy or dispute to mediation. If the dispute cannot be resolved through mediation, then the parties shall be free to pursue any right or remedy available to them under applicable law.

Our failure to act with respect to a breach of the Terms of Use by you or others does not waive our right to act with respect to subsequent or similar breaches.

The headings in the PR Canadiense Terms of Use are for reference purposes only and in no way define, limit, construe or describe the scope or extent of such section.

The original English version of the Terms of Use may have been translated into other languages. In the event of inconsistency or discrepancy between the English version and any other language version of the Terms of Use, the English language version of the Terms of Use shall prevail.

We may, at our sole discretion, amend the Terms of Use at any time by posting the amended Terms of Use on the relevant PR Canadiense Website.

Any amended Terms of Use shall govern new user registrations from the date that it is posted on such Website.

Existing users shall be bound by the amended Terms of Use after the expiry of 14 days following the date of the posting of the amended Terms of Use in the Website and your continued use of the Software following such date shall mean that you accept and agree to the amendments. No other amendment to the Terms of Use shall be effective.

YOU EXPLICITLY ACKNOWLEDGE THAT YOU HAVE READ THE PR CANADIENSE TERMS OF USE AND UNDERSTAND THE RIGHTS, OBLIGATIONS, TERMS AND CONDITIONS SET FORTH HEREIN.

BY USING ANY OF THE PR CANADIENSE WEBSITES OR OFFERED PRODUCTS OR SOFTWARE, YOU EXPLICITLY CONSENT TO BE BOUND BY ITS TERMS AND CONDITIONS AND GRANT TO THE COMPANY THE RIGHTS SET FORTH HEREIN.

If you have any comments or questions related to these Terms of Use, please feel free to contact us by sending an email to csr@prcanadiense.com; or you may write us a letter and mail it to PR Canadiense, 22 Frederick Street, Suite 700, Kitchener, Ontario, N2H 6M6, CANADA.